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3.0
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I bought a replacement battery for my iPhone 5s, only to find out that it was for an iPhone 5 so I returned it. Three months later I still haven't given me my refund and now they will not even respond to my emails. I have contacted them several times and they sent me a...
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1 comment
Anonymous
#1081133

gadgettown sent me an item different than the one in my order. When trying to resolve this matter on the internet, I have only received a computer generated message to send pictures.

I send the pictures and get the response which is the same message to send pictures. E-bay and Pay-pal are absolutely no help in solving my problem with gadgettown.

Review
#645048 Review #645048 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Not as described/ advertised
They talk real nice but they are actually blowing you off. They are running a scam on ebay by letting you think they are in Ney York / New Jersey but they are in China. They like to take payment but don't ship any items...Stealing your Money is what they do ***, but I...
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Review
#392022 Review #392022 is a subjective opinion of poster.
Loss
$10

GadgetTown in Monroe, Louisiana - Took payment,no delivery.

I placed an order on 12-14-12. When i didn't recieve my order and checked on it, I was given a "fake" tracking number. The tracking number shows the package was delivered. The phone number was invalid and e-mails were unsucessful. Differnt phone numbers that were available have been disconnected, no longer in service or a foreign voice informs you that no one is availabe to talk to you at this time. This whole company needs investigated! They have companies in many states and still no "available " representative. The sad thing is the gift was for a grandchild for Christmas!!
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Review
#371066 Review #371066 is a subjective opinion of poster.
Loss
$15

GadgetTown in Dallas, Texas - Delayed delivery

I ordered an iPad cover from Tmart on line from UK. They say it was "dispatched"the same day but from Hong Kong so it will be 4 weeks for delivery and the order can't be cancelled as it has been "dispatched". It also not clear if any import duty will have to be paid on entry to the UK. None of this clear on the website when placing order. Company says it "will refund" my payment if I refuse to accept the deliveryof the item and it is returned to them. I just do not believe that. The could just say they have not received it.
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Review
#362662 Review #362662 is a subjective opinion of poster.

GadgetTown in Corvallis, Oregon - They wont tell me what I bought. Just a bill.

I buy alot online. But I got an invoice from them with a link to my paypal to pay them, but they won't tell me what I bought. I have tried emails and every @#$$ link on the site, even making an account to see what I have purchased. Their online help is just automated ***. No response from a human. So I wont pay for what I don't know i supposedly "bought". There are no phone numbers, and no real email response to my questions, mostly with the subject line saying just tell me what I bought! I will wait till they send me more (but hopefully different automation) and then complain via PayPal. That may up their response level to mere humans.
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1 comment
condor27596
#492582

Copy everything (start a file you will need it) and make a complaint to your state office of attorney general consumer affairs.

Review
#323313 Review #323313 is a subjective opinion of poster.

Update by user Mar 05, 2012

AFTER 4 MONTHS of ME SENDING E-MAILS(20 A DAY) TO ALL THE E-MAIL ADDRESSES THEY HAVE EVER DAY, WHICH IS 4, I finally GOT MY REFUND. I WILL NEVER EVER BUY FROM THIS COMPANY or ETECH(WHICH IS TIED IN WITH THEM). I will pass the word for buyers to beware...

Original review posted by user Feb 01, 2012

I ordered a LCD...
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6 comments
Anonymous
#780934

I ordered an Iphone lcd and glass digitizer from them a year ago and it never came so i opened up a claim through paypal just as you did and just they lied to you they convinced me to drop the claim but I only did that after they gave me a tracking number on a replacement so I could see where it was ... all looked well for the first week I seen it come from china to the usa then it got delivered to an address in the states after that they stopped replying to my emails and after a week I gave up THIS IS SUCH A SCAM I don't understand how they and others can claim on Ebay to be located in the States when they are truthfully located in China like as much as this is the companys fault for ripping ppl off I think Ebay should be looking into this sort of thing and stopping businesses like these from operating on there site.

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Review
#293618 Review #293618 is a subjective opinion of poster.

GadgetTown in Racine, Wisconsin - Gadget Town should be investigated!

This company has basically committed another crime. The product never arrived; customer service was a screw-job, using fabricated "ticket numbers" and UPS tracking codes, and delivering blatant lies to pacify their victims. If you order from this operation please expect the following: a fleeting assurance that you found a great deal, a long wait time, a curiosity as to where your order may be, an email from you to them asking when the order was shipped, a canned response with a ticket number, another email from YOU to THEM, a canned response with a ticket number (this will occur as often as you prefer), a phone call to THEM and a Chinese woman on the message assuring that though you have made a great purchase from a great company but you will unfortunately not able to talk with a representative at that time, and then, finally, you may just decide to give up. Doesn't mail fraud apply to the internet? Shouldn't UPS be concerned that their company is being libeled by Gadget Town's falsified tracking numbers. My municipal credit card holder will likely be interested in the their conduct because our fraud protection has recently kicked in.
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Review
#279004 Review #279004 is a subjective opinion of poster.

GadgetTown in Ann Arbor, Michigan - Scammed by Gadget Town

So I bought a green laser pointer on gadgttown.com for approx. $40 for a very dear friend of mine. I placed the order on Sept 21 and my credit card was charged the next day. The item was suppose to arrive at the latest in 15 business days. After 2 weeks, I tried to contact the company through phone but they would never pick up. So I talked to them online asking them when I would get my order. The first time I chatted with the operator, she told me the item was shipped on Sept 26; the second time, Sept 27, the third time, Oct 1; and the fourth time, Oct 9. Each time the operator told me to wait five more days. When I ask why I keep being told different shipping date, each time I was told "the system was wrong, but it's right now." The items never came. It's been over a month now. Their operator's English are barely understandable. Obviously, they are NOT based in the US but rather somewhere in Asia where this kind of stuff happens all the time. Never, ever, EVER buy from them. They are scam.
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Review
#269630 Review #269630 is a subjective opinion of poster.

Beware of Gadgettown/aka Tmart.com

Gadgettown, also operating as T-mart, offers extremely low cost items. The problem is many of the items do not work and are shipped differently that what is described in the advertisements. When you attempt to return the item, their "customer service" suddenly doesn't exist and they pretend not to understand English. They will answer every e-mail (no phone number available) with a polite but meaningless response, refusing all refunds and not providing any information on how to return the item. I even attempted to use Payapl to get a refund and they refused also. This is an obvious scam company in my opinion.
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2 comments
Anonymous
#421543

I experiencd the same as well. Unfortunately I didn't realize ebay's 45 day limitation on filing a complaint.

I lost $28 on an Otterbox case which I will likley never see. It's now been 3 months. Twice a USPS tracking number was provided which couldn't be tracked. DON'T BE FOOLED.

DO NOT NOT ORDER FROM THIS COMPANY. I WISH EBAY AND PAYPAL WOULD DROP THEIR BUSINESS.

thomaslavoie
#389204

Yes, I had problems with Tmart.com, I'm never ordering from them again. I just wrote a review. They are a complete scam.

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Review
#255749 Review #255749 is a subjective opinion of poster.
Loss
$30

GadgetTown in Kalamazoo, Michigan - Gadget town the lack of service continues

I have had an unfortunate experience with Gadget town after purchasing a digitizer for a ipod touch my son paid for expedited delivery (2 day delivery) needless to say the $30.00 delivery charge was wasted the item arrived in 10 days (the same time, free shipping promised) after repeated emails expressing my anger and their lack of service (boarding on criminal) I was forced to resort to ebay resolution (which also went no where) I insisted on a minimum of shipping refund we were cheated out of which according to ebay and Gadget town was issued (my bank account disagrees) truthfully until I saw this page I was going to risk ordering again, since they are suppose to be in the US, but I believe better sense will prevail. ***Beware of gadget town, they say many things but I suspect because they are not in the US and use translation software and meaning eludes them.....Or they are crooks! thank you
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1 comment
Anonymous
#429906

You'll likely never see it. The company is ignoring me completely now.

I've left messages on their direct website, on their answering machine and of course on ebay. Nothing. This company must be raking in shitloads from other suckers! Email eBay and PayPal immediately and complain (if you've just purchased something and suspect you're going to end up a victim by "delays".

DO NOT LET THEM GET AWAY WITH THE 45 DAY time limitation. LODGE your complaint with eBay and Paypal NOW!

Review
#253813 Review #253813 is a subjective opinion of poster.

Contact GadgetTown Customer Service

Mailing Address:
GadgetTown.com
726 64th St
Brooklyn, NY 11220-4714
Phone:
(732) 387-7230
All GadgetTown Contacts

GadgetTown in Las Vegas, Nevada - Gadget Town Non-Existent Customer Service

On Feb. 25, 2011, I ordered LCD Screen for my Canon Video Cam from Gadget Town. On March, I received a mutilated package, without a packing slip, that included a product that I have no idea what it is. On March 25, I emailed to find out when Gadget Town would ship my order. Since then, I have replied to daily emails and jumped through hoops to prove the product they shipped was theirs. They even made a request for me to return ship their product at my expense. Can you imagine? Gadget Town has not offered an apology. Nor shipped the order. Nor offered a refund. It is sad that companies exist such as Gadget Town where the customer is treated like a thief and a liar. And where customer service is non-existent. You are taking chances when you purchase from Gadget Town. I recommend that you find a more reputable company.
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Review
#230165 Review #230165 is a subjective opinion of poster.
Loss
$34